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How does bell ringing work?  
What should I do if my kettle is full?
How long do I have to ring?
What if I have to reschedule?
What if the weather is bad?
What do I wear?
What if my equipment is late?
Who do I contact in an emergency?
Does Bell-Ringing count as community service?
What do I do with the Kettle when I'm finished?
Can I give out Christmas treats or gifts to shoppers?
How does bell ringing work?  
Simply sign up for a date, time and location that’s convenient for you. A kettle and bell will be at your location when you arrive. If there is already a ringer there, just let them know you are the next scheduled volunteer and take over for them. Then, start ringing with a smile. Wish shoppers a “Merry Christmas” and thank people for their donation.
 
What should I do if my kettle is full?
Call the number on the back of the kettle and we'll bring a new kettle out to you.
 
How long do I have to ring?
In most areas, volunteers can sign up for a minimum shift of two hours. We encourage volunteers to take four hours or more to help The Salvation Army manage sites and volunteers more efficiently. To make it even more fun, we encourage you to find someone to ring with you.
 
What if I have to reschedule?
If you are unable to make your scheduled ringing time, please call the contact number listed in your confirmation email.
 
What if the weather is bad?
Bell-ringing is very rarely cancelled, but if there is inclement weather, and you are unsure, please call the contact numbers listed next to each location on your schedule.
 
What do I wear?
Unless it is otherwise noted, you will be standing outside so dress appropriately!
 
What if my equipment is late?
Drivers delivering and picking up equipment may have multiple locations to check in and may be running a few minutes late. If you have been waiting at your location for more than 10 or 15 minutes, please call the contact numbers attached to the Red Kettle stand.
 
Who do I contact in an emergency?
If you have an emergency while ringing, please call one of the numbers attached to the Red Kettle stand. If it is a life-threatening emergency, please dial 911.
 
Does Bell-Ringing count as community service?
Yes, it does. If you would like to schedule community service hours, indicate this in the notes or comments field when you select your shift. Fill out as much of your form ahead of time and bring it with you to be signed. If you need additional documentation, please contact the kettle coordinator in your area.
 
What do I do with the Kettle when I'm finished?
The kettle is securely locked onto the stand, and only Salvation Army staff may remove it. If the next ringer has arrived, simply give them the bell. If no one has come to replace you or collect the equipment (last shift of the day), simply place the bell next to the kettle, and you may leave. Volunteers are not responsible for “standing guard” over the kettle once their shift is finished.
 
Can I give out Christmas treats or gifts to shoppers?
As part of our agreements with the stores, we are not allowed to give out items or promotional materials at kettles. We ask that while you are volunteering you do not give anything such as candy canes, flyers or other items to shoppers.